Refund policy

We provide a monetary refund within 14 days for any new, unopened hardware product(s). This refund policy only applies to hardware purchased directly from Onlyvapez.com. Please note that consumable nicotine products are strictly non-returnable, non-refundable, and non-exchangeable. The refund will cover only the product price; shipping fees and any shipping insurance costs are non-refundable.
Important: All sales of clearance items are final — no returns or exchanges are permitted under any circumstances.

Products from Onlyvapez purchased through third-party resellers are not eligible for a refund. These purchases are subject to the return and refund policies of the original store where the items were bought.

Our return and refund policy is valid for 14 calendar days from the date of purchase. After this 14-day window, we cannot offer any refunds or exchanges.

To qualify for a return, the item(s) must be unused, in brand-new condition, and in their original, unopened packaging.

A receipt or valid proof of purchase is mandatory to process any return.

If returned item(s) are found to be opened, used, or altered in any way, no refund will be issued, and such items will not be returned back to you.

Only Vapez acts solely as a reseller, not as a product manufacturer. If a product has a manufacturing defect, you must contact the manufacturer directly and file a warranty claim with them.

Please note: Only Vapez ships all orders through a third-party shipping company. We are not responsible for any delays, mishandling, or delivery errors caused by the carrier. If your package is lost, delayed, or not delivered, please contact the shipping provider directly using your tracking number.
If Route shipping insurance is selected at checkout, your order is protected, and claims must be submitted through Route. However, if the insurance is unchecked or removed at checkout, Only Vapez / Prime Way USA are not liable for any loss, damage, or delivery issues, and no refunds or replacements will be issued in such cases.

Refunds
Once we receive your return and inspect it to ensure it is unused and unopened, you will receive an email notifying you of the status — approval or rejection — of your refund request.
If approved, a refund will be issued to your original payment method within 7–10 business days.

Late or Missing Refunds
If you haven’t received your refund:

Double-check your bank account.

Contact your credit card provider — processing times may vary.

Reach out to your bank, as some financial institutions require extra time before refunds are posted.
If you’ve done all of the above and still have not received your refund, please contact us for further assistance.

Sale Items
Only regular-priced items are eligible for refunds. Sale or discounted items are not refundable or exchangeable.

Exchanges
Exchanges are only offered for items that are defective or damaged upon delivery. If you require an exchange for the same item, please reach out to our support team.

Gifts
If your item was marked as a gift at the time of purchase and shipped directly to you, you will receive store credit for the return value.
If the gift was ordered and shipped to the purchaser, and later given to you, the refund will be sent to the original buyer, and they will be informed of the return.

Note: We recommend using a trackable shipping service or purchasing shipping insurance when sending back a return. We cannot guarantee receipt of your returned item and are not responsible for lost or undelivered return shipments.