Shipping policy

Only Vapez Shipping Policy

At Only Vapez, we partner with trusted fulfillment centers to process and ship all orders quickly and securely. Once your order is placed, it is handled by our team and shipped directly from one of our reliable partners.

When Will My Order Ship?

Most orders ship within 24 business hours, excluding weekends and holidays. Please note that delays may occur due to severe weather or other carrier-related issues.

We know fast service matters that’s why we do our best to process and ship your order as soon as possible.

How Will My Order Ship?

We use a variety of regional shipping carriers to ensure safe and timely delivery. Depending on your location and the shipping method you select at checkout, delivery times may vary.

📌 Age Verification: For all nicotine purchases, a valid government issued ID and an adult signature are required at delivery. If proof of age cannot be provided and the order is returned, a refund will be issued for the products, but shipping and handling fees are nonrefundable.

You will receive a tracking number by email once your order has shipped so you can follow your package in real time.

How Do I Track My Order?

Tracking details are included in your shipping confirmation email. You may also view updates on your order confirmation page.

Please note that transit times are estimates and not guaranteed. Factors such as holidays, weather, or incorrect addresses can affect delivery.

International Shipping

At this time, Only Vapez does not ship internationally. Stay tuned, as we plan to expand into more markets in the future.

Shipping Delays

Delivery dates are not guaranteed. Packages may be delayed due to weather, carrier errors, or circumstances outside our control.

Occasionally, a package may be marked as “delivered” but arrive 2–3 business days later. In most cases, it will show up within that timeframe. Please note that Only Vapez is not responsible for carrier negligence or stolen packages.

Once an order leaves our fulfillment centers, it is in the hands of the carrier. To avoid theft, please retrieve your package promptly after receiving your “delivered” notification.

Mail & Freight Forwarding

Any order that has been forwarded, redirected, or relabeled by a third party other than Only Vapez or the original carrier is no longer covered by our delivery guarantee or warranty.

Route Protect - Package Protection

We’ve partnered with Route Protect to cover lost, stolen, or damaged packages during transit. Adding Route Protect at checkout gives you peace of mind that your order is protected.

If you choose to decline Route Protect, Only Vapez is not responsible for lost, stolen, or damaged packages once shipped.

📦 To file a claim, use the link provided in your Route confirmation email or download the Route app for iOS/Android. Claims are typically reviewed within 1–2 business days.

Refunds or Reorders with Route

  • Refunds: Route refunds the subtotal of your order (excluding shipping, taxes, and the Route fee).
  • Reorders: Items are replaced depending on stock. If out of stock, a refund will be issued.

Filing a Claim with Route

  • Marked as Delivered (Stolen): File within 5–15 days of delivery. Orders over $100 require a police report.
  • Stuck in Transit (Lost): File within 7–30 days of last update (domestic orders). Maximum filing window: 60 days.
  • Damaged Orders: File within 15 days of delivery with photos of the packaging and product.

Full details: Route Terms & Conditions

Need Help?

Our Only Vapez Customer Care Team is always here to assist you. If you have questions about your order or need support with shipping, don’t hesitate to reach out we’re happy to help!

If customers choose not to add Route at checkout, Only Vapez will not be responsible for lost, stolen, or damaged packages.